Your data, used only to run the portal.

This policy explains what the Solidot Portal iOS app and the portal.solidotautomation.com web portal collect, how we use it, and the choices you have.

Contact Privacy Team Visit Support

At a glance

The short version

A quick summary before the details. The full policy below governs in case of any conflict.

Business data only

We collect the account, workflow, and device information required to operate the partner portal — not personal content unrelated to your work.

No data sold

We do not sell or rent your information, and we do not use it for cross-app advertising or third-party tracking.

You stay in control

You can access, correct, export, or delete your account data by contacting us at any time.

Information we collect

What the portal gathers

We limit collection to what the partner portal needs to operate. You provide some data directly; other data is generated as you use the product.

Account and contact information

Name, business email address, phone number (optional), and the company you represent
Authentication credentials such as password hashes, sign-in sessions, and invitation tokens
Role and permission assignments within your organization's workspace

Portal and order activity

Catalogs viewed, products selected, pricing requests, quotes, carts, and orders you create or participate in
Conversations with the in-portal AI assistant and any feedback you submit
Notifications you subscribe to and their delivery status

Device and diagnostic data

Device model, operating system version, app version, language, and time zone
IP address, approximate region derived from the IP, and timestamps of app events
Crash reports, performance metrics, and error logs used to keep the app stable

Information you choose to upload

Files, images, or screenshots you attach to orders, support messages, or conversations
Push-notification device tokens when you opt in to receive alerts on your iPhone

How we use it

Purposes of processing

Each purpose is tied to running the portal, keeping it safe, or fulfilling a legal duty.

Operate the portal

Authenticate your sessions, show the right catalog and pricing for your company, and process the orders and quotes you submit.

Keep your account secure

Detect suspicious sign-ins, enforce access controls, and protect against abuse of the portal or the iOS app.

Support you

Respond to the requests you send us, diagnose reported issues, and share status updates about orders or account changes.

Improve the product

Analyze aggregated usage and diagnostic data to fix bugs, improve performance, and prioritize new features.

Meet legal obligations

Keep commercial records required by law, respond to lawful requests, and enforce our agreements with your organization.

Tracking across apps and websites

We do not track you across apps or websites owned by other companies, and we do not use your data for third-party advertising. The iOS app does not request App Tracking Transparency permission because it does not perform such tracking.

Sharing

Who we share data with

We share data only with service providers who help us run the portal, with administrators in your own organization, or where required by law.

Cloud infrastructure

Hosting, databases, authentication, and file storage used to run the portal.

Analytics and performance

Aggregated product analytics and performance monitoring for the web and iOS app.

Communications

Transactional email delivery and Apple Push Notification service for mobile alerts.

Your organization

Administrators in your company can see activity and data tied to their workspace.

Service providers are bound by contracts that limit them to processing data on our instructions and require appropriate security. We may also disclose information to comply with a legal obligation, respond to a lawful request from public authorities, protect our rights or users, or in connection with a merger, acquisition, or sale of assets — in which case we will take steps to ensure continued protection of your data.

Storage, retention, and security

Data is stored on managed cloud infrastructure and encrypted in transit over TLS. We apply access controls, audit logs, and the principle of least privilege. We keep account and order records for as long as your organization maintains an active relationship with us, plus any period required by law or needed to resolve disputes. When data is no longer needed, it is deleted or anonymized.

International data transfers

The portal may be operated from data centers in regions different from where you use it. When we move personal data across borders, we rely on recognized transfer mechanisms such as standard contractual clauses and apply equivalent technical and organizational safeguards.

Your rights and choices

You can exercise the following rights by contacting us at contact@solidot.io:

Access a copy of the personal data associated with your account
Correct information that is inaccurate or out of date
Request deletion of your account and related personal data
Export your data in a portable format where technically feasible
Object to or restrict specific processing activities where applicable law allows

You can also manage push notifications from iOS Settings, and sign out of the app at any time from the account menu.

Children, changes, and complaints

The portal is intended for business users and is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect data from children. If we materially change this policy, we will update the effective date above and, where required, provide additional notice in the app or by email. If you have an unresolved concern, you may contact your local data protection authority.

Privacy Requests

Email the Solidot team to access, correct, export, or delete your account data.

contact@solidot.io

Portal Support

General help with sign-in, orders, pricing, or the iPhone app.

portal.solidotautomation.com/support

Company Contact

View official company contact details on the Solidot website.

solidotech.com/contact